At Krafted Kreatively, we strive to provide our customers with the best shopping experience possible. To ensure transparency and clarity, we have established a No Return Policy. Please carefully read and understand the terms and conditions outlined below before making a purchase on our website.

1. General Policy

• All sales are final, and we do not accept returns or exchanges for any reason other than shipments received in a damaged condition.

2. Exceptions for Damaged Shipments

• We understand that occasionally, despite our best efforts and the protective measures we take, items can be damaged during the shipping process. In such cases, we will gladly assist you in resolving the issue.

3. Insurance Coverage

• Most shipments sent from Krafted Kreatively are covered by shipping insurance. In the event of damage, the insurance will typically cover the cost of the damaged items or their replacement.

4. Reporting Damaged Shipments

• To request a return or replacement for a damaged shipment, please contact our Customer Support team on the same day that the package is received. It is essential that you report the issue promptly to expedite the claims process.

5. Required Documentation

• When contacting our Customer Support team, you must provide the following information and documentation:
  • Photos of the damaged items
  • Photos of the damaged shipping box (including any visible external damage)
  • A detailed description of the damage
  • Your order number and contact information

6. Verification and Resolution

• After receiving the necessary information and documentation, our team will verify the damage and initiate the claims process with the shipping carrier. We will keep you informed throughout the process and work to resolve the issue as quickly as possible.

7. Replacement or Refund

• Once the damage is verified and the insurance claim is approved, you will have the option to receive a replacement of the damaged items or a refund for the purchase price, including any shipping fees.

8. Limited Timeframe

• Please note that claims for damaged shipments must be made on the day the package is received. We cannot accept claims for damaged items that are reported beyond this timeframe.

9. Fraudulent Claims

• We take the issue of fraudulent claims very seriously. Any attempts to make false damage claims will be subject to investigation and may result in a loss of the insurance coverage and further legal action.

10. Contact Information

• For any inquiries or to report damaged shipments, please contact our Customer Support team at ladeenicole@kraftedkreativelyllc.com or 980-202-4876.

By making a purchase on Krafted Kreatively , you acknowledge and agree to our No Return Policy, with the exceptions outlined for damaged shipments, as described in this policy. We are committed to providing a seamless shopping experience, and your understanding and cooperation in adhering to these terms are greatly appreciated.